3 Ways to Nail the Patient Experience during the COVID-19 Pandemic

Posted on Posted in Strategy

Everyone is touched by the grief and total disruption of life as we knew it as a result of the COVID-19 pandemic.  In patient care environments, prevention of disease transmission, with its many protocols and inconveniences, dominate the patient experience – chipping away at nearly a decade of progress towards patient-centered care. On the plus […]

Best Patient Experience Consulting wins 1st Runner-Up

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Best Patient Experience Consulting was honored to be awarded first-runner-up in Partnership Gwinnett’s 2019 Amazing Entrepreneur Contest. Our sincere thanks to Partnership Gwinnett and the University of Georgia’s Small Business Development Center for both this opportunity and their support. https://www.gwinnettdailypost.com/local/spool-school-wins-partnership-gwinnett-s-amazing-entrepreneur-contest/article_499ccd24-9a07-11e9-94bf-c388f0b8e769.html?utm_medium=social&utm_source=email&utm_campaign=user-share

Are Patients Customers?

Posted on Leave a commentPosted in General, News

I was musing on my elevator pitch – “Best Patient Experience Consulting is a strategy consulting company. We empower today’s healthcare leaders to deliver an excellent customer experience throughout every aspect of their patients’ care journey”. Then the premise for this blog dawned on me… Are patients really customers? One might argue that they are […]