Welcome to

Best Patient Experience Consulting

Best Patient Experience Consulting is a strategy consulting company.  We empower today’s healthcare leaders with a customized and actionable strategy to deliver an excellent customer experience throughout every aspect of their patients’ care journey. 

You want:

  • A solid reputation and brand identity

  • Patient-centered product and service strategies

  • Satisfied and loyal stakeholders

  • A culture that values and respects all individuals

We make this happen.

 Let us design a step-by-step action plan to meet the specific goals of your medical facility.

The foundation of a great Patient Experience


Integrate Patient Experience into your current core objectives, OR build an entire separate strategy. Whichever you choose, we’ll get you there.


Let us apply quality improvement techniques to uncover and prioritize the valid requirements of ALL stakeholders. Take care of your people, and they will take care of you.


Central to a great Patient Experience is a culture that values and respects all individuals. We help establish a culture that supports a consistently AWESOME experience.



Let us create an excellent around-the-clock experience for hospitalized patients and their families.

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Ambulatory Surgery Centers

We can customize a patient experience specific to the medical condition and concerns of your surgical demographic.

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Medical Practices

We help you build a super-cohesive team, focused on keeping patients engaged, healthy, and loyal.

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Urgent Care Centers

Differentiate your brand from the competitors in this fast-growing market built on convenience and access.

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Skilled Nursing and Rehabilitation Centers

Bring “better than family” personalized care to nursing and rehabilitation patients.

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Best Patient Experience Consulting

Are Patients Customers?

I was musing on my elevator pitch – “Best Patient Experience Consulting is a strategy consulting company. We empower today’s healthcare leaders to deliver an excellent customer experience throughout every aspect of their patients’ care journey”. Then the premise for this blog dawned on me… Are patients really customers? One might argue that they are […]

Best Patient Experience Consulting wins 1st Runner-Up

Best Patient Experience Consulting was honored to be awarded first-runner-up in Partnership Gwinnett’s 2019 Amazing Entrepreneur Contest. Our sincere thanks to Partnership Gwinnett and the University of Georgia’s Small Business Development Center for both this opportunity and their support. https://www.gwinnettdailypost.com/local/spool-school-wins-partnership-gwinnett-s-amazing-entrepreneur-contest/article_499ccd24-9a07-11e9-94bf-c388f0b8e769.html?utm_medium=social&utm_source=email&utm_campaign=user-share


Deborah Johnson, MBA MPH PMP – President

A former project manager for a healthcare market research firm, Deborah Johnson has managed patient experience data collection, analysis, benchmarking and consulting for many of the top 100 health plans in the nation, as ranked by U.S. News and World Report. During this time, she managed the administration of nearly a half a million CMS/AHRQ CAHPS assessments, as well as numerous studies to measure provider satisfaction and provider access.

Ms. Johnson views the patients’ experience through a variety of lenses, most notably, that of quality improvement (QI). She honed her QI expertise while working for Florida Power and Light.  There she led several QI teams as part of a 7 year quest to become the first non-Japanese company to achieve the Deming Prize for Total Quality Management.  Today, as an independent strategy consultant, she continues to demonstrate her commitment to quality improvement. 

Ms. Johnson holds a Master of Public Health from Emory University, Atlanta, GA; Master of Business Administration from Nova Southeastern University, Fort Lauderdale, FL; Bachelor of Science in Industrial and Systems Engineering from Georgia Institute of Technology; Atlanta, GA; Certificate in Spanish from Georgia Institute of Technology, Atlanta, GA, and a Project Management Certification (PMP) from Project Management Institute.


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